Terms and Conditions
Effective Date: 11/20/2025
Welcome to the website of Companion Outfitters ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, products, and services—including all transactions related to The Shelter Companion and related outdoor gear.
By accessing or using our website (the “Site”), or by purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services or website.
1. Eligibility and Use
You must be at least 18 years of age or the legal age of majority in your jurisdiction to use this Site. You agree to use the Site only for lawful purposes and in accordance with these Terms.
We reserve the right to deny or restrict access, suspend accounts, or cancel orders at our discretion.
2. Orders, Payments, and Cancellations
All prices and product listings are subject to change without notice.
All orders are subject to acceptance. We reserve the right to reject or cancel any order for any reason, including suspected fraud, pricing errors, or violations of these Terms.
Orders are confirmed only upon successful payment and email confirmation from us.
Payments must be made using accepted methods listed at checkout (e.g., credit cards, PayPal).
You may request cancellation prior to shipment. Once shipped, the order is subject to our separate Returns and Refunds Policy.
3. Shipping, Risk of Loss, and International Duties
We ship domestically and internationally from [Insert Location].
Shipping timelines provided are estimates only. Delays may occur due to carrier or customs issues.
Risk of loss passes to you upon our delivery of goods to the shipping carrier.
International customers are responsible for any import duties, taxes, and customs clearance procedures required by their jurisdiction.
4. User Conduct and Account Rules
You agree not to engage in any behavior that:
Violates local, state, national, or international laws or regulations;
Includes harassment, hate speech, defamation, or threats;
Infringes upon intellectual property or privacy rights;
Interferes with the functionality or security of the Site;
Involves unauthorized access to user accounts or systems;
Distributes spam, unsolicited promotions, or malware.
We reserve the right to suspend or permanently disable your account or access to the Site without notice for any misconduct or violation.
5. Intellectual Property
All content on this Site—including but not limited to product designs, text, images, logos, and software—is the property of Companion Outfitters or its licensors and protected under U.S. and international copyright, trademark, and other intellectual property laws.
You may not copy, distribute, modify, or create derivative works from our content without our prior written consent. Limited use is permitted for personal, non-commercial purposes with proper attribution.
6. Product Information and Limited Warranty
We make every effort to provide accurate product descriptions, specifications, and images. However, we do not guarantee that all information is current, complete, or error-free.
Limited Warranty
Companion Outfitters warrants The Shelter Companion against manufacturing defects for 12 months from the original date of purchase. This warranty does not cover:
Normal wear and tear;
Damage from misuse, accidents, abuse, or environmental exposure;
Unauthorized repairs or modifications.
Warranty eligibility is subject to inspection. Contact [Insert Email] to submit a claim.
7. Website Availability and Disclaimers
We do not guarantee uninterrupted or error-free access to the Site and may modify, suspend, or discontinue any part of it at any time without notice.
All content and products are provided "AS IS" without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for:
Indirect, incidental, or consequential damages;
Business interruptions, data loss, or financial loss;
Personal injury or property damage related to product use.
In any event, our maximum liability shall not exceed the amount paid by you for the applicable product or service.
9. Indemnification
You agree to indemnify and hold harmless Companion Outfitters, its officers, employees, and affiliates from any claim, loss, liability, or expense (including attorney’s fees) arising from your use of the Site or violation of these Terms.
10. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.
You agree that any disputes shall be exclusively brought before the state or federal courts located in [Insert County, State], and you submit to their jurisdiction.
11. Modifications to These Terms
We reserve the right to update or change these Terms at any time. The revised Terms will be posted on this page with a new effective date. Continued use of the Site after changes indicates your acceptance.
12. Contact Information
For questions or concerns about these Terms, please contact us at:
Companion Outfitters
Email: info@companionoutfitters.com
Returns and Refunds Policy
Effective Date: 11/20/2025
At Companion Outfitters, we stand behind the quality of our products and want you to be fully satisfied with your purchase.
Eligibility for Returns
We accept returns within 30 days of delivery under the following conditions:
Item is unused and in original, resellable condition;
Original packaging, tags, and accessories are included;
Proof of purchase (order number or receipt) is provided.
Non-Returnable Items
The following items are non-returnable:
Products that have been used, washed, or altered;
Final-sale or promotional items;
Customized or modified products;
Items returned without prior authorization.
How to Request a Return
To initiate a return, contact our support team at [Insert Email] with your order number and reason for return. We will provide return instructions and a shipping address.
Refund Process
Approved refunds will be issued to your original payment method within 5–10 business days of receiving and inspecting the returned product.
Please note:
Original shipping fees are non-refundable (unless return is due to our error);
You are responsible for return shipping costs unless the item was defective or incorrect.
Exchanges
We do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of delivery with photo evidence. We will replace or refund the item at no cost to you, subject to warranty review.
Contact Us
If you have any questions or need help with your return:
Email: info@companionoutfitters.com
Subject: "Return Request – [Your Order Number]"
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